When Should i Order?
The ideal time would be 2-3 weeks before your event. The cake tops do last up to 9 months but we find the colour is at its strongest if left to a month or less before time required.
We will always try our hardest to facilitate late orders, we know how busy life is and some things can get forgotten. However please read our delivery details to decide what shipping option is best for you to ensure your cake top gets to you in time, as we cannot be held responsible for postage unless you chose our Next Day or 2nd Day Shipping option at checkout.
Any custom made product it required 1 business day for processing and check the payment.
If your delivery is time sensitive we recommend you use UPS, it will cost a bit more than USPS but it is generally faster and more reliable than USPS.. please note that USPS does not guarantee transit times, so it may take up to 15 days to receive your order sometimes even more.
Sorry, we can not give refunds for late standard USPS shipments as these shipping methods do not include a guaranteed delivery date/range committment from the shipping provider, and the amount of time it takes the mail carrier to complete the delivery is beyond our control.
USPS First Class (Standard Shipping) generally arrives 5-10 Business days. We cannot guarantee your date of delivery unless you choose the option of Next Day or 2nd Day Shipping at checkout. We cannot be held responsible for extreme weather delays, postal strikes or other issues related to An Post.
We will not cancel, refund or accept a return on a shipped order. Any personalized edible item due to food hygiene policy sales is final.
"For the first 60 minutes after the order is placed, We can cancel your order; however, if the order has entered the processing the order can't be canceled."
Returns & Replacements
We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, please contact firstname.lastname@example.org. Please send a photo of the problem and a refund may be issued under ediblecaketopper.com discretion. Please see the Edible Prints Disclaimer for information about the edible printing process and expected results.
Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.
Returns cannot be accepted for any reason. Images are both edible and personalized and therefore are unable to be transferred to another customer.
Upon request, any order that has not been created or shipped can be cancelled for the full amount of purchase.
If your item has been created, but not shipped only the shipping price will be refunded.
Should there be a mistake in the message on your image due an error made by ediblecaketopper.com, the full amount of the item will be refunded or, time allowing, a replacement will be sent.
If an error was made by the buyer when requesting a custom message, no refund will be issued. Please type carefully.
If you damage your image when applying, Caking Impressions is not responsible for damage.
If the image sticks to the plastic backing (not common, but does occur) please attempt to follow the instructions provided. If this does not seem to be working - please contact email@example.com or call 305-597-3802 directly for one-on-one assistance with your image. You may contact ediblecaketopper.com at any time. If no attempt at contact was made, Caking Impressions will not be held responsible for the damage done to your image. If Caking Impressions is unable to assist you with the removal of your image and the product is proven to be defective, a refund or replacement will be issued. Payment & Pricing
Upon request, any order that has not been created or shipped can be canceled for the full amount of purchase. If your item has been created, but not shipped only the shipping price will be refunded. We accept PayPal and most major credit cards.
Viewing Orders To be able to view orders made, you must have first created an account with us
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